Say "hello"
​to better care. Literally.

We help providers to achieve the Triple Aim of healthcare with their most complex patients across the care continuum:
  1. Improve the patient experience of care
  2. Improve the health of populations
  3. Reduce overall costs of care

The care.coach Patient Support Ecosystem
Our specially-trained Health Advocate team provides 24x7 patient support, wellness coaching, and intelligent reporting through our award-winning, avatar-enhanced care platform. By engaging the highest risk patients, care.coach helps providers to achieve multiple clinical and strategic goals with a single, easy to implement system:
  • Perfect continuity of care
  • Enhanced psychosocial support
  • Engaged families and care teams
  • Improved patient satisfaction and experience​
  • Better self-management of chronic conditions
  • Reduced risk, avoidable utilization, and cost of care

What's this about an avatar?
Avatars enable care.coach to offer...
  1. 100% continuity of the patient experience, with rotating, 24x7 Health Advocate staff
  2. Seamless integration of software-driven health coaching on top of a people-driven social relationship
  3. Choice of an engaging pet appearance that encourages openness and positive relationship-building
Extensive research shows that...
  1. Simulated pets reduce pain and anxiety, as with animal-assisted therapy (ref 1)
  2. Healthcare avatars improve medication adherence (ref 2)
  3. Healthcare avatars improve patient exercise adherence and activity levels (ref 3)
  4. Healthcare avatars are preferred by most patients for providing healthcare information (ref 4,​ 5, 6)

What are people saying about care.coach?

57%
of care coordinators reported
improvements in medication adherence

88%
of care coordinators would
recommend care.coach for their own parent
​
95%
of patients who have a care.coach avatar would
recommend care.coach to a friend
"care.coach is pioneering a game-changing innovation for aging and geriatric care that leverages the best of both human and technological capabilities.”
Jennie Chin Hansen
Board/Advisor of NCQA, SCAN Health Plan, Dignity Health, NIH, VA, IHI
CEO of the American Geriatrics Society (’10 – ’15)
President of the AARP (’08 – ’10)

Health Coaching

Software algorithms guide patients towards better self-management of chronic conditions like heart failure and diabetes, and health episodes such as joint replacement after-care.

Psychosocial Support

Our specially-trained, background-checked, and insured team of health advocates provide always-available, 24x7 compassionate conversation and non-clinical support.

Automated Alerts

Our fully customizable program specifications define under what conditions your clinical team will be automatically alerted about any issues, whether by phone or email.

Scheduled Reminders

In addition to generalized health coaching programs based on clinical best practices, care.coach can schedule dietary, exercise, appointment, or other activity reminders per patient.

Intelligent Analytics

Our technology system enables us to retain highly valuable patient-generated data pertaining to weight, care plan adherence, mood, etc, and to generate simple, actionable reports.

Validated Outcomes

Contact us for case studies and academic research validating our outcomes across the care continuum, from home-bound patients with multiple chronic conditions to inpatients at risk for delirium.

Curious? Say hello!
​​We currently serve patients aged 50 to 85+, with health risk factors including heart failure,  COPD, hypertension, diabetes, falls, cognitive impairment, anxiety, and much more, in both hospital inpatient and community-based environments, and in both English and Spanish.

​If you seek to improve care and reduce costs with your complex patient population, please get in touch, and we'd love to learn more about how we might best be helpful, or show you a demo.
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