Program of All-Inclusive Care for the Elderly
Scaling human touch to keep PACE participants independent, improve outcomes, and reduce costs.
Real time escalations of urgent events in the home.
Fall Prevention & Reduction
Ongoing strengthening programs & DME use tracking.
Reduce Avoidable Hospitalizations
Improved medication compliance and self management.
Increased Participant Satisfaction
Engaging companionship & increased independence.
Improved Staff Efficiency & Coverage
Reduction in home visits and workflow efficiency.
Let us help you with your goals:
When you implement our Avatar™ and Video Visits™ solutions, utilize our daily conversations, health coaching programs, chronic conditions support, and 24/7 support features, the care.coach Avatar™ operate as an engaging, fully integrated, member of your patients care team.
"care.coach's ability to help participants take medications accurately through daily reminders and encouragement, along with their commitment to notify our program when issues arise, has won me over!"
— Aaron Hoholik, PharmD, BCACP
Care Resources PACE
IDT Use Cases
The Avatar™ and Video Visits™ applications allow you to customize interventions to assist in meeting care plan goals, facilitate "outside of the box" approaches for an individual participant's needs and/or support staff efficiency. Below are a few examples of how we are currently supporting PACE initiatives across the country.
Step by step medication reminders, delivery confirmation, escalations for non-compliance
Homecare tasks completion verification via avatar
Vaccination drive support and in-home triage
Remote groups and restorative programs
Wellness calls, caregiver chats
Support groups, crisis mitigation
Acquiring grocery orders, dietary education videos, weight tracking
Center day and appointment cancellation notification
Virtual activity calendars and remote PAC attendance
HOS-M survey support,
center announcements and closure.
Interventions supporting KPIs
care.coach provides an effective solution to mitigate the number falls and the long-term impact falls have on your participants and your organization. This solution provides the flexibility to target a subset of your census or provide a program wide ongoing fall prevention initiative. Check out the following options to formulate your approach to improve this challenging KPI target.
Otago exercise program
Custom-built exercise offerings
Fall Prevention Support:
Fall prevention protocols
DME reminders & tracking
Falls discovery with escalation
Falls discovery and checks
Task and reminder completion
Method of Delivery:
Avatar initiated and led
Daily Avatar check-ins
Therapist led Video Visit groups
We help the IDT shift from reactive to proactive.
The Avatar™ can be a direct notifier of any emergencies through the customized escalation protocols. The care.coach Advocate calls the Triage line to notify staff about the client's situation.
Any warning signs can be immediately reported, and staff can be contacted before the situation even begins.
The care.coach Avatar™ and Video Visits™ applications mitigate communication barriers and can be used to relay pertinent information to your participants, while capturing confirmation of receipt. This customizable capability is able to supply information to all participants with a device or selected individuals. Below are a few examples of how we are supporting center initiatives and communication.
PACE 101 Education
Center Closure Announcements
Emergency Response Information
HOS-M Survey Support
Utilization Management Efforts
Increasing Participant Satisfaction
Hospital Readmission - Discharge Support
Palliative Care Support
Caregiver Chats and Education
"We love how engaging the avatar is! It has made such a difference, especially during the isolation of the pandemic."
— Service Coordinator
"Two of my participants that are struggling with loneliness, medical illness, depression, anxiety and mild cognitive issues have taken to the Avatar and enjoy it immensely. The companionship offered through the program provides much needed grounding."
— PACE Advanced Practice Registered Nurse
Our platform utilizes predictive analytics and AI/ML to leverage clinical guidelines and provide health coaching based on personalized conversations and protocols that aim to support individuals to live independently, better self-manage and mitigate healthcare risks.
The avatar enrollment process includes asking questions to help determine which CORE protocols will be assigned to each member. These protocols help personalize each member’s experience to best help them. We can also include additional protocols according to each member’s needs.
care.coach CORE protocols