top of page
image 1013

INFO PORTAL

PACE Staff Support & Resources

Your one-stop page for care.coach: documents, tutorials, support, and the video visit portal.

Document Library

Access key resources, guides, and tools all in one place. 

User Guide

Step-by-step instructions to help staff easily navigate and use care.coach™ tools effectively.

Offerings Overview

A clear summary of all care.coach™ services, features, and support options available to your team.

Video Visit Quick Start

A quick setup guide for launching and managing video visits smoothly through the care.coach™ system.

Exercise Menu

A complete list of guided exercises and movement activities designed for client engagement and wellness.

Avatar Features

Explore interactive avatar tools that support communication, companionship, and care delivery.

Guide Library

Video Tutorials

Explore quick 2-minute tutorials to help you get started with care.coach tools.

How to Make a Video Visit

Submitting Enrollment Forms

Add a Reminder or Intervention

Support Info

We are here to help!

Expert Assistance

Support Team

1.855.437.4569 ext 1

When to Contact

If you are experiencing any technical difficulties, need changes to an account, need video visit access, Power BI data, troubleshooting, or immediate participant assistance.

Customer Success Executive

Eric Warden

856.448.3537

When to Contact

If you are experiencing any issues with our support team, billing concerns, or discussions on new projects.

Popular Programs

Quick access to the most-used PACE resources and training programs.

HOS-M Survey Program

We will get your participants prepared for the survey and we will notify you if they need help. 

PACE 101: Participant Onboarding

We will guide new participants of the PACE program, including essential steps, explanations, preparation and key tools.

bottom of page