Welcome to the care.coach Family

We are excited to introduce the care.coach platform, a transformative solution for PACE programs addressing participants’ complex needs. At its core is our 24x7 avatar, operated by trained health advocates via a secure, HIPAA-compliant system. This virtual assistant combines human empathy with advanced technology to provide real-time engagement and support directly in participants’ homes.

More than just technology, care.coach helps enhance participant engagement, improves self-management, and delivers consistent psychosocial support. It facilitates auto-answered video visits, evidence-based coaching, and personalized interactions including reminders, conversation, and well-being activities, all through a secure, cellular-enabled tablet.

With integrated tools for care coordination, monitoring, and escalations to the care team, care.coach empowers IDTs to achieve better outcomes. This guide outlines structured coaching programs with clear objectives, interventions, and documentation guidance. For custom protocols or support, our team is available 24/7 at support@care.coach or 1-855-437-4569.

Please share this guide with your teams to help everyone leverage care.coach and redefine participant care with innovation and compassion.