The care.coach Solution

The care.coach avatar system has demonstrated exceptional impact in supporting participants with complex health and psychosocial needs. With a Net Promoter Score (NPS) of 86 and a 90% opt-in rate, participants clearly value the service. Clinically, the avatar has contributed to a 79% reduction in emergency room visits, a 74% reduction in falls, and a 25% decrease in PHQ-9 depression scores, all key indicators of improved health and emotional well-being. On average, participants remain engaged with the service for over 600 days, underscoring its long-term value and effectiveness in delivering consistent, compassionate care.