care.coach and Waystone HHS collaborate to improve and scale supports for developmental disabilities and autism
November 14, 2022
care.coach corporation (“care.coach”) and Waystone Health & Human Services (“Waystone HHS”) have established a collaborative agreement to support individuals age 18 and older that are served by the Massachusetts Department of Developmental Services.
Through this collaboration, the care.coach Avatar™, a digital 24x7 self-care coach and companion, will be deployed to support individuals with intellectual or developmental disabilities (IDD) and individuals with autism served by the following Waystone HHS programs: Latino Medical Program, Adult Intensive Flexible Family Supports Program, Turning 22 Intensive Flexible Family Supports Program, Elder Caregiver Intensive Flexible Family Supports Program, and Agency with Choice Program. The use of care.coach technology and services is expected to improve support for individuals living on their own or with their family members, while reducing dependency on in-person staff from Waystone HHS, helping Waystone HHS to better serve more individuals with IDD and autism despite the challenges of growing demand and scarcity of healthcare workers across the United States.
“care.coach is very excited to work with Waystone HHS to continue growing our positive impact on the lives of individuals across the spectrum of age and individual needs. There is enormous potential with the domain expertise of Waystone HHS and the scalability of care.coach to adapt our model to improve the health and wellbeing of millions of people,” commented Victor Wang, CEO of care.coach.
IDD and autism affect well over 7 million Americans, and diagnosis rates are steadily increasing. Nationally, Medicaid Home & Community Based Services (HCBS) for IDD covers 861,000 individuals at a cost of $39 billion/yr. Already deployed across Massachusetts and working alongside state-approved HCBS providers, care.coach has been engaged with many state-directed Medicaid programs to expand its impact to a national scale. The company expects its technology and services, including care.coach Avatar™, to be deployed across several such state Medicaid programs in 2023.
care.coach corporation (“care.coach”) is an SF Bay Area digital health company that is on a mission to improve the health and wellbeing of millions of people. The company is funded publicly by US Congress and National Institutes of Health, and privately by investors including StartUp Health, AARP, and strategic customers. Current customers include >10% of Program of All-inclusive Care for the Elderly (PACE) health plan sites nationally, multiple of the largest Medicare Advantage insurers nationally, state Medicaid programs, and individuals such as family caregivers. The company was named one of the Top 10 Aging in Place Innovations by GuideWell in 2020, Health IT winner of MedCity INVEST 2021, and AARP-HITLab Social Connections Challenge Champion 2021.
The care.coach platform of solutions include care.coach Augur™ for population cost stratification through machine learning predictive models, care.coach Hospitality Hub™ for US-based, multi-channel contact center and device fulfillment services, care.coach Video Visits™ for multi-party social and medical care made ultra-simple, and care.coach Avatar™ for continuous, long-term relationships and health coaching supported by a 24x7 global team of health advocates.
About Waystone HHS
Waystone Health & Human Services (“Waystone HHS”) is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Its services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, greater Lowell, North Shore, and southern New Hampshire. Its mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.
Waystone HHS provides a wide variety of supportive services including information and referral, case management, behavior management support, parent training and support, workshops, ongoing therapeutic programs and recreational activities. Residential services include 27 community residence programs, adult foster care, shared living and support for individuals who live independently in apartments. Each of its more than 500 employees make a unique and important contribution to the fulfillment of its mission.