Care Resources PACE demonstrates 40% reduction in falls through care.coach Avatar™ and Video Visits™
The Care Resources executive leadership team, along with care.coach Customer Success Executive, Steve Jones, showcasing the research poster that was recently presented at the NPA Annual Conference in October. The Care Resources rehabilitation team successfully reduced falls by 40% utilizing targeted interventions through care.coach's customizable IDT integration platform, delivering exercise programming and fall prevention tasks through each participant's in-home care.coach Avatar™. Pictured (Left to Right): Steve Quist, CFO (Care Resources), Tracey McKnight, CEO (Care Resources), Steve Jones, Customer Success Executive (care.coach), and Tom Muszynski, COO (Care Resources).
November 14, 2022
Care Resources, a Program of All-inclusive Care for the Elderly (PACE) health plan and care provider based in Grand Rapids, Michigan, recently presented at the National PACE Association (NPA) conference about how it achieved a 40% reduction in the organization’s rate of falls among its medically complex, older adult population. Care Resources had deployed the care.coach technology platform, designed to integrate with the PACE program’s interdisciplinary care team (IDT) and drive a range of healthcare quality and cost outcomes.
Care Resources began deploying the care.coach platform in 2020 during the peak of the COVID-19 pandemic to support the psychosocial needs of Care Resources participants affected by social isolation and disrupted access to care. Previous research published by Stanford University has shown that the care.coach Avatar™ significantly reduces loneliness among older adults, and feedback from Care Resources participants was highly positive.
“It’s my savior! It has helped me with my loneliness!” remarked one Care Resources participant who received a care.coach Avatar™ device.
The care.coach program doubled in scale through 2021, and in 2022, the Care Resources Rehabilitation Department led a fall prevention quality improvement project with care.coach, configuring customized exercise programming for an at-risk group of sixteen participants. Exercises were delivered through a combination of one-on-one coaching from the care.coach Avatar™ and group sessions using care.coach Video Visits™, and were combined with a variety of other coaching from each participant’s avatar. Over one year, 6,401 such fall prevention tasks were executed through the care.coach platform, resulting in a 40% reduction in falls. The average PACE participant has 7.9 diagnosed chronic conditions, and because of a variety of other evidence-based, turn-key care.coach coaching and care coordination protocols, Care Resources also observed benefits to medication adherence and reductions in inpatient stays, emergency department visits, anxiety, and depression.
“care.coach’s ability to help participants take medications accurately through daily reminders and encouragement, along with their commitment to notify our program when issues arise, has won me over!” said Aaron Hoholik, PharmD, BCACP.
At the 2022 NPA conference, Care Resources and care.coach announced a strategic relationship to provide at least 50% of Care Resources participants with care.coach services. By integrating with PACE IDT workflows, care.coach will improve the efficacy of care plan interventions, while supporting key organizational initiatives to reduce unnecessary healthcare utilization and improve coordination of care.
The Care Resources home care and nursing team collaborating on workflow creation and data collection with the care.coach launch team. As part of their strategic collaboration agreement, care.coach was on-site at Care Resources for three days to meet with each IDT discipline and the quality department to build customized, targeted approaches to supporting care plan interventions and strengthening program-wide key performance indicator (KPI) interventions.
Pictured: Care Resources' home care and nursing teams, Steve Jones, Customer Success Executive (care.coach), Dani Sherman-Manhard, Product Operations Manager (care.coach), and Aubrey Calderon, PACE Product Operations Coordinator (care.coach).
care.coach corporation (“care.coach”) is an SF Bay Area digital health company that is on a mission to improve the health and wellbeing of millions of people. The company is funded publicly by US Congress and National Institutes of Health, and privately by investors including StartUp Health, AARP, and strategic customers. Current customers include >10% of Program of All-inclusive Care for the Elderly (PACE) health plan sites nationally, multiple of the largest Medicare Advantage insurers nationally, state Medicaid programs, and individuals such as family caregivers. The company was named one of the Top 10 Aging in Place Innovations by GuideWell in 2020, Health IT winner of MedCity INVEST 2021, and AARP-HITLab Social Connections Challenge Champion 2021.
The care.coach platform of solutions include care.coach Augur™ for population cost stratification through machine learning predictive models, care.coach Hospitality Hub™ for US-based, multi-channel contact center and device fulfillment services, care.coach Video Visits™ for multi-party social and medical care made ultra-simple, and care.coach Avatar™ for continuous, long-term relationships and health coaching supported by a 24x7 global team of health advocates.
About Care Resources
Based in Grand Rapids, MI, the mission of Care Resources is to offer long-term care choices that promote independence, dignity, and a high quality of life for the elderly members of our community.
As a community-based PACE (Program of All-inclusive Care for the Elderly) program for people 55 years or older, Care Resources promotes healthy, independent living and helps prevent nursing home placement. The Care Resources team of healthcare professionals works with older adults and their families to develop a comprehensive care plan — helping participants to make medical decisions every step of the way. PACE provides coverage for prescription drugs, doctor care, transportation, home care, checkups, hospital visits, and nursing home stays when necessary. Private pay is also available.